SHIPPING INFORMATION:All orders (excluding Mainland China) will be dispatched via DHL or DPD depending
on the country.
Orders bound for Mainland China will be shipped via SF.
Shipping times vary depending on the country, ranging from 7 to 15 days for delivery
to the final destination.
For orders within China, delivery typically takes 2-3 days.
SHIPPING COSTS BY REGION:Mainland China: ¥20 (Free shipping for orders over £150).
Rest of Asia: £10 (Free shipping for orders over £150).
All other countries: £20 (Free shipping for orders over £150).
PAYMENTS:Payments for products purchased on
NOELGIRLS.COM are accepted exclusively through PayPal and debit cards.
All prices are listed in GBP.
LOCATION AND PROCESSING:NOEL is based in Shanghai, and all shipments originate from there.
Please allow 1-3 business days for order processing.
Once processed, your items will be dispatched within 48 hours.
Please note that orders are not shipped or delivered on weekends or local public holidays.
LOCAL TAXES:Local taxes are already factored into the shipping costs, so you won't need to separately cover any local taxes.
SERVICE DELAYS:NOEL is not liable for unforeseen shipping delays caused by external factors that may affect the delivery of your order.
Additionally, NOEL is not responsible for lost, stolen, missing packages and missed delivery.
For inquiries related to such cases, please contact your local courrier with your tracking/waybill number.
DETAILED RULES OF DELIVERY OF PARCELS TO THE ADDRESS:If the recipient or a household member isn't available to receive the parcel at the address,
it will be held at a nearby branch for pick-up.
The recipient has 7 days to pick up the parcel after being notified.
Failure to pick up may result in the parcel being returned to the sender.
The recipient or household member must confirm receipt upon pick-up, refusal
to do so will be considered as refusal to accept the parcel.
PRE-ORDER TERMS:Please be aware that pre-order items are subject to availability and will be shipped once they become available.
Shipping dates for pre-orders may vary.
EXCHANGES:Please note that once your order is confirmed, changes to size and colour options cannot
be accommodated.
We recommend carefully reviewing our sizing guide before making your purchase.
RETURNS:We do not accept returns and items are non refundable.
It's essential to thoroughly read item descriptions and our sizing guide before placing your order.
For any special inquiries, please reach out to us via email at ailiya0088@gmail.com.